Privacy & Cookie Policy

About Us

We are To Eleven Ltd, but you probably know us better as To Eleven. Your privacy is important to us and we are dedicated to protecting it. 

You can contact us to find out more about your personal information or make a complaint. The best way to get in touch is by email using hello@toeleven.io. You can also write to us. Our address is To Eleven, Unit 3 St. Bonaventures Business Centre, Friary Road, Bristol BS7 8AF.

What Information Do We Hold?

Information you give us

For example your name and the contact details you provide when sending us an email.

Information you submit to us via a third party website or app

For example when you digitally sign a legal document we send to you via a third party platform.

Information about your device and browser

Such as the type of device you are using to access our websites or apps and the browser you use.

Information Collected by Cookies

By using one of our websites or apps you agree to our use of of cookies, which is detailed here under the heading “What do I need to know about cookies”.

How do we use your information?

To provide a service to you, we use your information to:

  • Maintain the relationship that we have with you

To comply with any regulatory or legal obligations, we use your information to:

  • Confirm your identity

  • Prevent illegal activities, such as money laundering and fraud

With your permission, we may use your information to:

  • Market our products and services to you

Without your permission, but in accordance with privacy law and with yours and our mutual interests in mind (also known as “legitimate interest”), we may use your information to:

  • Tell you about products and services that we offer that may be of interest to you or that you may find useful

What do I need to know about cookies?

What are cookies?

A cookie is a small file that can be placed on your device when you visit a webpage or use an app. They can be used by websites and apps to track your actions and personalise your experience.

You can usually manage cookies in your browser settings. 

How do To Eleven use cookies?

We use cookies to:

  • Track when you use one of our websites or apps, including what you look at and how long you stay for

  • Improve the functionality of the products and services we offer

  • Test and benchmark the performance of different versions of our products and services

How can I turn off cookies?

This varies between different devices and browsers. For guidance, please refer to the information provided by the Information Commissioner's Office here.

Who is my information shared with?

We might share your information with: 

  • Anyone who works for To Eleven that needs access in order to do their job

  • Any companies that provide products or services that enable use to operate, such as:

    • Technology infrastructure providers

    • Third-party software companies that we use

    • Companies and third-party consultants that work with us to support us in the provision of the services that we offer

  • Anyone you explicitly tell us we can share it with

  • Anyone we are required to share it with in order to comply with the law and/or any regulatory frameworks we are bound by

How long will To Eleven keep my data for?

We will keep your data for and long as you have a relationship with us, i.e. a client, supplier or professional contact. We will then retain your data for up to 6 years after that, unless the law requires us to keep it for longer.

What rights do I have?

You can:

  • Access the personal data we hold on you

  • Obtain a copy of the personal data we hold on you

  • Get us to correct any inaccuracies

  • Ask us to delete the data we hold on you (however, in certain circumstances the law may prevent us from being able to do this)

  • Tell us not to use your data in a particular way, for example for direct marketing purposes

Where is my data stored?

We may transfer and store your data outside of the European Economic Area (‘EEA’). If we do this, we will endeavour to ensure that our data processing partners located outside EEA have data protection processes in place that the European Commision have deemed to be adequate. 

Will privacy policy change?

Yes, it might! We will post any changes to this web page. We will also email our customers to inform them of any significant changes.

This version of our privacy policy was published on 13th February 2019.